At Sutaria Sanskruti, we understand that sometimes plans change, and you may wish to modify or cancel your order. We aim to make this process as smooth and transparent as possible, while ensuring fairness to our customers and our artisan-led production process.

Order Processing :
A. Orders are typically dispatched within 2–4 working days after confirmation.
B. During festive seasons or new collection drops, processing may take slightly longer due to high order volumes

Delivery Timelines :
A. Metros: 3–6 working days, Non-metros / Remote areas: 5–10 working days
B. Delivery times may vary due to courier partner delays, weather conditions, or unforeseen circumstances.

Shipping Charges :
A. Free shipping on prepaid orders above our set threshold (as mentioned on the website).
B. Standard shipping rates apply otherwise.
C. COD (Cash on Delivery) is available at select pin codes and may include a small convenience fee.

Order Tracking :
Once your order is shipped, you will receive an SMS or email with the tracking details